Forsta Plus is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. It provides you with a one-stop, feature-rich solution to gain maximum value and insight from all your feedback and research projects. With Forsta Plus, you are able to uncover richer insights, so you can make smarter decisions and execute faster reactions.
Delivery Models
The Forsta Plus platform is available through two delivery models to ensure that it meets the specific needs of your business. Regardless of which delivery model you choose, you can rest assured that Forsta provides maximum security, scalability, and flexibility to meet the needs of every customer.
Forsta Plus SaaS
Web-based Software Solution
Forsta Plus SaaS is a web-based environment that enables you to take advantage of the power of the platform without worrying about server maintenance and administration. Our web environment is highly secure. It is managed by Forsta and hosted by Rackspace in three separate locations around the world, including: Dallas, Texas, U.S.A.; London, U.K.; and Sydney, Australia. We also have cloud-based offerings hosted by Microsoft Azure in Canada and Germany.
Forsta Plus On-Premise
Onsite Solution
Forsta PlusOn-Premise is an ideal choice for customers with specific compliance requirements related to personal data, or high volumes of data collection or reporting activity. This delivery model gives you full access to all ofForsta Plus’s great features while allowing you to store the solution and the data on your own servers.
Architecture & Integration
APIs
Forsta Plus is an open-architecture, modular platform that includes a survey engine, authoring (creation of surveys and reports) module, and a variety of add-on modules for collecting data or feedback, panel management, data processing, data analysis, and reporting.
Our open architecture means that it’s easy for Forstato share data with your other business systems, saving you time while allowing you to develop enterprise-wide processes, projects, and initiatives.
You can integrate with many other systems using our range of Application Programming Interfaces (APIs). Forsta PlusAPIs provide you with a platform-independent means of automating business processes.
Security & Scalability
Security and Confidentiality
At Forsta, we take security seriously. This commitment is embedded in our culture, products, and day-to-day operations. The Forsta Plus platform and Forsta’s management thereof, incorporate a comprehensive set of security and confidentiality controls governed by an Information Security Policy built on the ISO 27001 framework and has been SOC 2 Type II audited by an independent AICPA accredited firm. This ensures that you benefit from the highest levels of data security in the industry. Learn more aboutForstaPlus’s full array of security and confidentiality features.
Scalability and Reliability
Forsta Plus has been designed to scale with our clients’ needs. The platform is used by small businesses running a few surveys a year to large multi-national companies running thousands of complex research projects—and every size of business in between. Whether you’ll have a few hundred respondents, or millions, the platform scales to meet your requirements in a cost-effective way.
Availability
At Forsta, our goal is to provide industry-leading uptime so our clients can enjoy round-the-clock access to business critical surveys and reports. Forsta Plus support includes:
- 24x7x365 on-site and off-site monitoring and pro-active incident management
- A dedicated Forsta Plus SaaS Operations team that is available 24x7x365 to investigate and remedy any availability or performance issues
- A hosting vendor guarantee of 100% network uptime through SLA
- Fully redundant and scalable application modules deployed in N+1 or better server configuration