Within the support Desk tool that Forsta is using for our ticket tracking (Zendesk), we allow any user that contacts support to track the status of their tickets. This can be done by going to the Top right the page when you are in one of the product sections in help.forsta.com (Ex: Forsta Plus Forsta Plus (zendesk.com))
Click on Sign in :
If you have opened a ticket with support (at Support@forsta.com) your email address is registered in our support tool.
If you have yet to login to your support account, please use the Get a Password link to set your password :
Use the email address that you contacted Forsta Support with to request a password reset link be sent.
If the account has been found, you will receive an email with instructions to set your Password for your support account.
With those details, you can now use the Sign in feature from a page in our help center (ex Forsta Plus (zendesk.com))
Once logged in, you are able to click on your name in the Top right of the Forsta Help Center Page :
My Activities will list the tickets you have opened with us. My Profile allows you to change information (Name etc..) on your support account.
When clicking My activities, you will be brought to a page that lists your Tickets, shows the ID, when it was created and when last activity was done on the ticket along with the Current Status.
Clicking on the Subject will bring you into specific information on the ticket.
The information includes the current ticket Thread (messages), and other information including any JIRA (tickets opened with our Engineering team) opened on your behalf, along with the Status of those tickets.